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Support for Businesses

ConnectID is a new, secure way to verify your customers’ identity. ConnectID acts as an identity exchange offering a simple and secure way for your customers to prove who they are, using an organisation they already trust. 

Your customers will be able to use a trusted institution, like their bank, to verify themselves and share their data directly with your business via a secure API. ConnectID does not see or store your customer’s personal information at any time. 

ConnectID is an initiative of Australian Payments Plus (AP+), AP+ brings together eftpos, BPAY and NPP Australia as one organisation to shape the future of payments.

ConnectID integrates seamlessly with your existing systems and platforms. For businesses, ConnectID can; 

  • Make verifying customer data easy. 
  • Reduce the need to manually collect or validate customer data. 
  • Reduce the need to store more customer data than is absolutely necessary. 
  • Improve your data quality and reduce the risk of fraud. Data will be shared from a participating, trusted party such as a bank directly to your business. With customer’s authentication and consent, you can be confident your customer is who they say they are. 
  • Lower customer onboarding cost with reduced manual rework, saving your business time and effort. 
  • Improve your customer experience by reducing the need for customers to manually enter in their details. 

ConnectID can simplify your business by improving and enabling; 

  • New account onboarding 
  • Secure authentication of your customers and facilitating customer authorisations 
  • Payments integration (coming soon) 
  • Document signing integration (coming soon) 

Find more information on how ConnectID can improve your business here. 

ConnectID is gradually rolling out to Australian businesses and consumers in 2023. To join the ConnectID network, please get in touch with us here. 

With ConnectID, your customer is authenticated at the time of the transaction by their Identity Provider, and all data is transferred using the latest API security standards. 

Each time a customer uses ConnectID they must be authenticated by their Identity Provider first before reviewing and providing consent to share their information. This gives businesses confidence that their customers are in fact who they say they are.

Businesses will be able to integrate ConnectID using secure APIs. This enables a simple, rapid integration into your existing systems without the need for additional software. The APIs offered are based on open standards which provide a standardised pattern for integration allowing Australian businesses to securely obtain user identity attributes. 

Our team is here to support you at every step of the way, get in touch today.

ConnectID is designed to work alongside and complement other government and private sector identity initiatives; and to be a hub in Australia’s national digital identity ecosystem.  

ConnectID is already accredited under the Australian Government’s Trusted Digital Identity Framework (TDIF). 

Unlike other digital identity solutions, ConnectID seamlessly integrates into your existing systems without requiring your customers to create an account or download another app to set up. Instead of having customers manually entering in their details, ConnectID allows customers to use existing verified information held by an organisation they already trust to verify their identity.  

Support for Customers

ConnectID is a new, secure way to verify your identity, using an organisation you already trust.   

With ConnectID your data is only ever shared with your consent. 

Here’s an example of how it works; 

When you sign up to a new service or buy something online, the business may ask you to verify or prove your identity using ConnectID. This could be instead of asking you to type your personal information into the web browser or online form. 

  • When you choose to use ConnectID, you will then be asked to select your preferred ‘Identity Provider’ for example, your bank. 
  • You’ll then be redirected to your Identity Provider platform to authenticate yourself.  
  • Once authenticated, you will need to review the information being requested and give your consent to share.  
  • Once your verification is complete, you’ll be redirected back to the business to finalise your transaction or sign-up process.  

With ConnectID it’s important to remember: 

  • You are always in control of where and when your personal information is shared. 
  • ConnectID never sees or stores your personal information at any time. 

ConnectID puts you in control of when and where your data is used and shared. 

ConnectID makes sharing data easy and secure, removing the need to type your details into a form, or providing more of your data than you need to. 

  • You can also access a record of who you have shared your data with. 
  • ConnectID will be enabled through participating organisations that you already trust. Once ConnectID is enabled with your preferred organisation, there is no need to sign up or download another app to use it. 
  • ConnectID does not see or store your personal information at any time. 

ConnectID will start rolling out across Australian institutions and businesses in 2023.

ConnectID is an initiative of Australian Payments Plus (AP+), AP+ brings together eftpos, BPAY and NPP Australia as one organisation to shape the future of payments.

With ConnectID you’re in control of what data is shared and when. You only ever share information at your discretion.

For example, when you are signing up to a service online, you will have the option to use ConnectID. If you choose to use ConnectID, you will be asked to authenticate with your trusted Identity Provider before any data is shared – so they know it really is you and not someone pretending to be you. You then get to review the data to be shared before giving your consent. 

ConnectID enables the secure transfer of data between Identity Providers and the businesses requesting it. ConnectID manages the network, but never sees or stores your personal information at any time.

ConnectID is accredited by the Australian Government’s Trusted Digital Identity Framework (TDIF) and built to the standards set by the Australian Government. 

Each time you use ConnectID, you choose which trusted organisation you will use as your Identity Provider e.g. your bank. You need to have an existing relationship with them, and they need to be available in the ConnectID network. 

Your identity is held by the Identity Provider(s) who you already have a relationship with, such as your bank. When you choose to share data with another service (such as a retailer or utility company) they will keep the data you give consent to share for their records under the terms of their privacy policy and the Privacy Act.

By using a trusted Identity Provider, you are reducing the need to share sensitive documents such as a driver license or passport with the service you are signing up with 

ConnectID does not see or store any personal information at any time. It’s just the bridge that connects your data to where you authorise it to go. 

There is no separate sign up needed. Where you see an option to ‘Verify with ConnectID’, you’ll be able to verify your identity in real time using your existing internet banking platform or banking app. You don’t need to register, sign up or download another app. 

To use ConnectID, you must be at least 18 years old.

With ConnectID you will be able to share verified information such as your full name, address, date of birth, email address, or phone number. ConnectID encourages businesses to only collect the information that is required, helping to reduce the amount of information you share. Using ConnectID also reduces the need to share sensitive government documents.

Once you have given your Identity Provider consent to share your information only the business requesting your information share will receive your data.

ConnectID does not collect or store personal information at any time, it’s just the bridge that connects your data to where you authorise it to go.

If you have a question about ConnectID reach out to your bank.

ConnectID is live with our first Identity Providers NAB and CBA. 

If your trusted organisation does not participate in ConnectID your identity can be verified via a third-party service provider.